Overview One of our clients, an International retail chain with multiple stores in Zambia is looking for a Country Food manager for their Zambia operation. MAIN PURPOSE OF THE ROLE To provide exceptional customer service and maximise all selling opportunities for Foods. To manage all Foods costs, drive operational excellence and lead a motivated Stores Foods team to ensure profitability. KEY OUTCOMES • Ensure the delivery of a consistent customer shopping experience in line with agreed service levels. • Develop, recruit, retain and lead a competent and motivated store Foods team • Lead and develop the Foods departmental team to deliver against the operating plan, through collaboration with store management team • Co-ordinate the coaching role. • Issuing the performance improvement note • Maximise selling opportunities within the parameters of the Foods selling plan through the effective implementation of trading notes. • Ensure shop-keeping disciplines are always adhered to. • Effectively manage Foods stock inventory systems and ensure timeous replenishment of merchandise, • Manage store performance against the Foods scorecard by effectively managing indicators and timeously reporting on them. • Manage all Foods departmental activities and related financial costs against budgets and business plans ensuring foods sales growth is in line with agreed targets. • Ensure risk is managed within the Foods area by accurately and timeously completing risk audit documentation to ensure compliance. • Minimise waste and accurately control stock to prevent shrinkage. • Effectively facilitate the management of 3rd party businesses through SLA. E.g.: Fish shops, Coffee Shop, ITB • Ensure all Foods operational standards and controls are adhered to, ensuring health and safety and minimising risks in store. • Minimises Shrinkage though; Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline. Understand, apply and manage all red flag processes, policies and procedures. Identify and manage all shrinkage hotspots within the department. Facilitate regular ongoing shrinkage meetings to ensure employee participation and creating awareness amongst employees. Effectively manage all processes and procedures aimed at minimising shrinkage.
COMPETENCIES Personal Attributes • Demonstrates passion and commitment for: o Excellence o The customer o The Company’s brand and organisation o Each other o Transformation o Sustainability • Role models the Companies values: o Customer First o Quality o Collaboration o In Touch o Responsibility o Integrity o Inspiration • Demonstrates a commitment to high performance: o Delivery focused, and goal driven o Flexible o Thrives on and responds to performance feedback Leadership Competencies • Self o Understand themselves and the impact they have on the people they interact with and the organisation culture and o Adjust their behaviour accordingly. • Lead o Plays a leading role in managing and implementing initiatives at a functional/specialist level, and o Is recognised by their leadership team, peers and reports as competent and can hold their own with leaders in their function/ area of specialisation. • Interact o Builds strong networks and strategic relationships with internal and external stakeholders and o Engages and connects people to enable delivery of operating plan. • Business o Are consistent in their decision making and owns the consequences thereof due to strong business understanding and commercial knowledge. o Demonstrates attention to detail and reacts to commercial and customer issues within their function. • Manage o Effectively manages people to execute operating plan. o Manage work in a positive and consistent way that creates challenging growth experience. Functional Competencies • Analysis of reports and effective feedback and actions. • High standards of hygiene and cleanliness in all food markets. • Drive and expect high customer service. • Accountability over store orders. • Strict adherence to legislation and food laws. • Acquisition of the necessary permits and licences required for foods importation. • Strict adherence to cold chain principles and movement of foods policy. MINIMUM QUALIFICATION AND EXPERIENCE REQUIRED Commercial Diploma with 3- 5 years’ experience in food service/ retail/ operations related industry. Commercial Degree with 2 – 3 years’ experience in food service/ retail/ operations related industry
If you match the above Job description and are interested you are welcome to send your CV to Peter through email – firstname.lastname@example.org